We're looking for a highly motivated and talented Customer Service Agent to join Support Labs team. Your main responsibilities will be to act as a liaison between customers and our company and help them throughout their whole experience with us. We're a small team at Support Labs, be ready to get your hands dirty!

Support Labs

We are a more than a Web Agency. We offer turnkey solutions for any business journey. We support our clients and push them to reach there goals and even more. Far from the simple creation of websites, our role is to be a real partner in our client’s digital strategy.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Escalating inquiries to the appropriate team, when necessary
• Pass on customers' feedback to keep improving our service

Requirements

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to details
• Working knowledge of customer relationship management (CRM) tools
• Multitasking skills and good organizational abilities
• In-depth knowledge of customer relationship management principles
• Ability to work calmly under high-stress situations
• Be patient

Perks

• A full-time position in our team
• Amazing learning opportunities as a key member of our team
• Strong attention to details
• A unique experience in a fast-growing startup
• A diversity of day-to-day tasks
• A really wide-angle view of the digital and the e-commerce industries